DNN Hosting FAQs

Need answers? Please browse our DNN hosting FAQs to see if your question can be answered

If you can't find what you are looking for or if you have any suggestions for questions then please do contact us.

How long does it take to set up an account?
  • On average it takes 24hrs from the time the initial enquiry arrives with us to the hosting platform being ready to access.

How long is a hosting contract?
  • All our hosting contracts are for 12 months and are covered by a comprehensive Service Level Agreement.

Do you manage domain names?
  • Yes, we can manage your domain names via our partnership with Fasthosts.

Can I purchase a domain name from you?
  • We can purchase a domain name on your behalf and manage it for you.

How long will it take for my new domain name to become active?
  • On average this takes 24hr to 48hrs to become fully accessible around the internet.

Can I have additional domain names pointed to my account?
  • Yes, you can point any number of domains to your hosting account.

What platform is it running on?
  • All our servers run on Windows 2016/2019 .NET 4.7 and SQL Server 2017/2019.

Can you help me to migrate my current website from existing web hosting provider?
  • We offer a fully managed website migration service, whether you are a DNN customer or not.

Can I upgrade my account?
  • You can upgrade your account at any time should you require additional resources.

Can you design my website too?
  • Yes, DNN website design and development is one of our services. Find out more about our DNN web design and dervelopment services and take a look at our DNN website portfolio

Do you offer email?
  • Email is an additional service - please contact us for more information

What support do I get on your packages?
  • We offer both phone and email support depending on your hosting package

Do you backup daily?
  • Our hosting platform is backup up each night.

How do I transfer files to my website?
  • Through DNN file management or ftp. Most files can be transferred through the comprehensive file management option in the DNN editor. For bigger files or multiple files we can give you ftp (file transfer protocol) access to your website

How is billing handled?
  • We bill for the contract period which is currently 12 month in advance.

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We offer shared DNN web hosting, VPS hosting and a server migration service.

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